Shipping & Returns Policy
How long does it take for my order to ship?
Orders are usually delivered within 6-7 working days. Once your order has been shipped you will receive an email with your tracking number. Packages are sent via AIPEX WORLDWIDE and other courier partners as per the availability the availability of their service at that particular pincode.
On holidays or on sales kindly allow 8-10 business days for orders to be processed and shipped.
Also depending on the size of the order, like bulk orders, it may take 5-12 days to process and ship. Your patience is greatly appreciated.
DURING HIGH VOLUME SEASON OR HIGH VOLUME DUE TO PRODUCT DEMAND OR SALES THIS TIME WILL TAKE LONGER. DURING THIS TIME WE ASK FOR YOUR COMPLETE PATIENCE AND UNDERSTANDING.
How will my order be shipped?
A tracking number will be sent out the email that is provided on the invoice. Please provide an email address that you check often on your invoice.
When are prizes shipped out?
If you won a prize from @Naturonworld please allow us at least 2-4 weeks to ship it out. If it is a Holiday then please allow at least 4-6 weeks before your package is shipped, again your patience is greatly appreciated.
How long does it take to receive my order?
Within India 6-7 days excluding holidays
International 10-15 days excluding holidays and any customs delays.
Incase if the customer is not satisfied by the product and has raise a request for refund the customer will get the refund amount back in 6-7 working days after we receive the product form customers end.
The customer has to ship the product back on the given address and has to send us the copy of courier receipt with the weight mentioned on the receipt. As the courier is received at our office/warehouse after checking the product the amount will be refunded.
Same above policy goes for the exchange of product too.